Hello!! I am starting in this world and I have a use case that I would like to discuss here. I would like to try to manage social media for a small family business where the people always asks around the same variations of some set of questions, is it possible to run something that I can feed with those questions (which I have documented) and prepare it to answer more naturally than a automated chatbot?
The amount of times people write is about 5-10 per day since it is a small business, maybe it can run on a small vps of 1 core 2gb ram?
Cheers
I think this is a great use case for a lightweight AI assistant rather than a traditional rule-based chatbot.
For a small business with only a few customer questions each day, you can organize your information into categories such as pricing, services, accepted items, business hours, and FAQs. Then let the AI retrieve the most relevant answer instead of relying on exact keyword matches.
One thing I’ve noticed is that customers often ask the same question in completely different ways. For example:
- “How much will it cost?”
- “Do you take old electronics?”
- “Can you pick up a mattress?”
Even though the wording changes, a semantic search or retrieval approach can usually understand the intent much better than a basic chatbot.
I also recommend keeping your knowledge base updated with clear FAQ pages and practical guides. That makes retrieval more accurate and improves the overall customer experience.
I’d be interested to hear what model or framework others would recommend for a small-business setup with limited resources.